Expert Collision Repair in the Dallas–Fort Worth Area

Make sure everyone is safe and call emergency services when necessary. Document the vehicles, damage, accident location, and other driver’s information, and obtain a police report when applicable. You may contact your insurance company to report the claim, then contact LRM Customs so we can help arrange the next steps for your vehicle.

Not always, but starting the claim and obtaining the insurance company’s preliminary estimate before drop-off can help prevent delays. Most insurers prepare their own initial estimate from photos or an inspection and generally do not use the repair facility’s first estimate. If your vehicle is unsafe to drive or cannot be driven, it can be brought or towed directly to LRM Customs. If you need help getting started, contact our team and we can guide you through filing the claim and arranging the next steps.

Yes. In Texas, you have the right to choose where your vehicle is repaired. Your insurance company may recommend a facility, but you are not required to use that facility. LRM Customs can coordinate the repair documentation with your insurer, although coverage and payment remain subject to your policy and the insurer’s determination of a reasonable repair amount.

Yes. LRM Customs works with all insurance companies and assists with repair documentation, supplements, and claim related communication. We are an independent repair facility and are not part of any insurer’s direct repair program. Our repair planning is based on the vehicle’s damage and applicable OEM procedures, while coverage decisions remain subject to the customer’s policy and insurance company.

Repair time depends on the extent of the damage, required disassembly, insurance approvals, parts availability, and any necessary scans or calibrations. Because hidden damage is often discovered after disassembly, an accurate completion date may not be available at intake. Once the repair plan and parts requirements are established, LRM Customs will provide a more informed timeline and keep you updated as the repair progresses.

LRM Customs’ preference is to use OEM parts. Many vehicle manufacturers’ repair procedures and position statements specify OEM parts are required for certain components because those parts were designed and validated for the vehicle. However, an insurance policy may provide for aftermarket or recycled parts instead. When that happens, we advise the customer, document the manufacturer’s requirements, and advocate for OEM parts and proper repair procedures. If the insurer still declines to cover the OEM part, the customer may need to decide whether to accept the proposed alternative, pay the price difference, or address the coverage dispute directly with the insurance company.

Hidden damage is common in collision repair and may not be visible until the vehicle is disassembled. If additional damage is found, LRM Customs documents it, updates the repair plan, and submits the necessary supplement and supporting information to the insurance company. Work involving additional cost or authorization may pause while approval is reviewed. We keep the customer informed of significant changes to the repair plan, cost, or expected completion timeline.